Velvet Rose face cream regenerating and moisturizing acerola & rose & algae 50ml

RETURNS POLICY

Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

We know that for our customers, the shipping time is a stressful time. Don't worry, we work with TNT / FedEx. It is one of the fastest companies and one of the best consumer services.

TNT and FedEx Express services are one of the fastest international shipping methods. All Express shipments are delivered within 1-5 business days to over 185 countries worldwide.

TNT and FedEx operate with one of the largest aircraft and truck fleets in the world. As a result, they undertake to deliver anywhere in the world, within 7 working days.

But TNT and FedEx are not the only ones providing high quality services, we also provide high quality shipping service:

– We ship the same day.

– TNT and FedEx will send you an email with the tracking number the same day.

– The delivery time is between 1 and 7 working days to more than 185 countries.

– You have the option of changing the delivery address even when your package has already been dispatched, by contacting TNT or FedEx, and this service is FREE.

– Fast customs clearance by TNT and FedEx: 1 working day. (Customs clearance is only applicable for countries outside the European Union. For European Union countries, the products are inclusive of VAT)

– And if you have any questions during the shipping time, you can write to our technicians and they will answer you in less than 12 hours.